Manila, Manulife Business Processing Services, Philippines
1 day ago
Service Delivery Lead (GOCC Data Office)

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION
Provides technical assistance and act as an adviser for VIP users.

People Leader Role: Yes

Individual Responsibilities:

 Lead a team of data engineers, providing technical guidance and mentorship.Lead a team of data engineers, providing technical guidance and mentorship.Coordinate with project managers and stakeholders to align on data strategy and project timelines.Coordinate with project managers and stakeholders to align on data strategy and project timelinesDesign, build, and maintain scalable data pipelines and ETL processes.Implement data architecture solutions to support data warehousing, analytics, and reporting needs.Implement data architecture solutions to support data warehousing, analytics, and reporting needs.Work closely with data scientists, analysts, and business stakeholders to understand data requirements and deliver solutions.Collaborate with IT and DevOps teams to ensure data infrastructure is reliable, efficient, and scalable.Ensure data quality and integrity through effective testing and validation processes.Optimize data processes for performance and cost-effectiveness.Stay updated with emerging data technologies and industry best practices.Drive continuous improvement initiatives to enhance data engineering capabilities.



Job Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.3-5 years of experience in data engineering or a related field.Proven experience in a lead or mentoring role.Proficiency in programming languages such as Python, Java, or Scala.Strong experience with ETL tools and data pipeline frameworks (e.g., Apache Airflow, Apache Spark).Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and data warehousing solutions (e.g., Snowflake, Redshift, BigQuery).Solid understanding of SQL and database management systems.Experience with data modeling, data APIs, and data integration.Strong problem-solving skills and attention to detail.Excellent communication and interpersonal skills.



At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

In Office
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