About the Role: Grade Level (for internal use): 07 Service Delivery Management Associate (Private Capital Market, Managed Data Services) Job Description Overview: We are looking for a dynamic Service Delivery Management Associate to join our Private Capital LP Managed Data Services team. In this role, you will be responsible for ensuring the seamless delivery of services to our iLEVEL clients, overseeing private market portfolios, and monitoring investment performance. The position requires strong problem-solving abilities and a proactive approach to guarantee optimal client satisfaction. The perfect candidate will showcase expertise in analytical thinking, effective communication, and problem-solving, along with a firm understanding of financial markets. What you’ll work on: Serve as the primary point of contact for clients, providing exceptional service and building strong relationships by acting as the liaison between clients and internal teams including data processing, implementation, and etc. Aggregate, review, and perform quality control against the data collected from Fund Financial Statements i.e. Schedule of Investments (SOI), Partner Capital Account Statements (PCAP), Cashflows notices and etc using cutting edge technology and multi-layered process controls. Coordinate and manage client onboarding, including investment position setup, reporting requirements discussions, documentation, and collaboration with external fund managers. Utilize Excel reports integrated with our platforms to streamline operations and enhance data controls. Attend to clients’ inquiries around fund financial data, underlying portfolio companies’ information by conducting analysis and providing solutions to ensure that service level is met and satisfied. Oversee the document workflow process from receipt to quality control, ensuring efficient management. Support assigned projects and other client projects on an “as needed” basis with allocated resources. Continuously identify areas for process improvement and make recommendations to streamline operations and improve client experience What we look for: Bachelor's degree or equivalent qualifications in finance, economics, accounting, or related field. Knowledge of the private capital market, financial analysis, and reporting. 1-2 years of relevant experience in client service or operations, preferably in private capital or investment management Proficiency in Microsoft Office suite, particularly Excel; experience of using iLEVEL or other portfolio monitoring software is an added advantage. Excellent communication skills and the ability to build and nurture relationships with clients and internal stakeholders. Strong organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment. Capacity to work independently in an efficient and accountable manner. Experience collaborating effectively in a team setting, even under pressure and tight deadlines. Eagerness to contribute significantly to the success of the team and the company as a whole, with a positive attitude. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 302674 Posted On: 2024-11-07 Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia