General Information Req # WD00078535 Career area: Services Country/Region: Turkey City: Istanbul Date: Friday, February 21, 2025 Working time: Full-time Additional Locations:  * Turkey Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

 

As a Service Delivery Manager You will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Turkiye. The role reports to the Service Delivery Leader for the META region. You would act as the focal point for Commercial and Consumer Services across the Turkiye Market.

What You will do:

Managing KPI’s and Operational performance of the service provider network that provides a repair service on behalf of Lenovo Initiating and driving projects and initiatives focused enhancing on Customer experience, partner experience cost saving and operational excellence.Participating in META and EMEA wide regional projects as well as Working across the META Service organization (Technical Support, Premier and Premium Services , Logistics and Parts and fulfillment teams) to identify and drive improvements in the Turkiye market.Contributing to performance reviews with the Turkiye Executive leadership team and Sales teams on Operational performance in the market and any targeted improvement plans and corrective actionsVendor ManagementIdentifying potential opportunities for Services Sales and UpsellAssisting with resolving customer complaints and ensuing they are centrally logged and directed to the correct team

Position Requirements:

Customer focused approach with high efficiency at task execution, problem solving and handling customer special cases and escalations.Fluent in English ( Written and Verbal) and Turkish.Strong experience with end to end process; performance and vendor management.Strong Service Delivery front- and back-end knowledgeGood understanding of typical Services and Warranty legal terms and conditions of specific regionHigh negotiation and influencing skills; communication skills and ability to present / lead discussions at Executive Leadership level and with the Enterprise Customers.Ability to matrix manage across teams / organization to deliver resultsBasic level PC / Tablet Technical knowledge would be beneficialData driven and Presentation building with data analysis.Bachelor’s Degree or minimum 5 years’ experience in a senior service-delivery role managing a network of  service partners.

What We will offer You:

Medical Insurance Plan Life Insurance Meal Vouchers Transportation Allowance Employee Referral Bonus Children of Lenovo Employees Scholarship Program Employee Assistance Program, e.g., for health, legal & financial consultancy Internal E-learning Development Platform Available for Employees 

 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Turkey * Turkey

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