R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our manager of Service Delivery, you will help the Service Delivery department on the revenue cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver superior results. Every day you will contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy. The Manager -Service Delivery is also responsible for supporting a high touch relationship with client counterparts and leadership, building and mentoring a high performing team, and being a liaison between internal operations and client teams. To thrive in this role you must, you must collaborate across teams, coaching/guiding teams to be subject matter experts for payer requirements to be as robust and efficient as possible to reduce rework, multiple touches, and accelerate cash real time. You must also have a clear understanding of the revenue cycle and hospital billing.

Here’s what you will experience working as a Service Delivery Manager:

Working closely with your client’s Service Delivery team and other internal functions while assisting in the relationship management of key client counterparts including continued communication of revenue cycle performanceExecute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformationLead necessary analytics required to clearly communicate to clients both overall performance as well as specific ad-hoc subject matter areasProactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creationPartner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s)Focus on development, performance, and growth of the Revenue Cycle TeamOther duties and responsibilities as assigned

Required Skills:

High School Diploma or equivalent (GED)Extensive acute revenue cycle experience 3-4 years of operational back-end experience

For this US-based position, the base pay range is $71,930.00 - $109,236.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook