We are looking for an experienced Service Delivery Manager to join our team on a 6-month fixed-term basis. This role is ideal for a seasoned professional who can provide strategic insights and recommendations to enhance our service delivery processes, communication methods, and technology utilization. This role will also require travel to our GBS centres in Malaysia and Mexico.
Kerry operates a Hybrid working policy. Candidates will be required to work from our Naas offices each week.
Key Responsibilities:
Conduct a comprehensive assessment of our current ways of working and service delivery processes. Analyze and evaluate our existing communication methods across the organization. Review and assess our current automation and AI capabilities within the service delivery framework. Develop and present recommendations for process improvements, efficiency gains, and best practices. Collaborate with team members and stakeholders to gather insights and implement improvements. Create documentation and guidelines for optimized processes and procedures. Assist in the identification and implementation of suitable tools and technologies to enhance service delivery. Qualifications & Skills:
Proven experience in service delivery management or consulting roles. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. In-depth knowledge of ITSM frameworks and best practices. Experience with process optimization and change management. Familiarity with automation tools and AI applications in service delivery. Ability to work independently and deliver results within a short timeframe. About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
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In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.
Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.