Join our new and developing Microsoft Dynamics implementation team in the North America and be a part of building something extraordinary from the ground up with CTG (Cegeka). Cegeka has a well-established business in Europe, and we're excited to bring our expertise and successful practices to the North America. This is a fantastic opportunity to collaborate with a diverse group of professionals, leverage cutting-edge technology, and contribute to impactful projects that drive business transformation. If you're passionate about innovation and eager to grow your career in a supportive and forward-thinking environment, we want to hear from you! Role Overview: CTG is seeking a Service Delivery Manager with expertise in implementing Microsoft Dynamics ERPs. If you have a knack for building customer relationships, working proactively, and being solution-oriented, this role is for you! Key Responsibilities: Oversee service delivery for several customers, focusing on Service Level Agreements, Change Management, and Continuous Improvement. Dynamically update the Service Delivery Plan according to customer priorities, focusing on communication, collaboration, and improvements. Ensure accurate billing for services provided, monitor the agreed budget, and negotiate necessary budget adjustments with customers. Motivate and coach customer teams to ensure excellent service delivery. Help clients future-proof their business. Maintain relationships with various suppliers and potential subcontractors. Qualifications: Minimum of 5 years' experience in application services, preferably with Microsoft Dynamics 365 Finance and Operations (AX) . Knowledge of ITIL principles is a plus. Strong in process-based work, organizational development, and setting up necessary service reporting. Proactive in your approach. Natural motivator with a talent for coaching colleagues. Professional knowledge, social skills, flexibility, and commitment to winning and maintaining client trust. Bachelor's or master's degree. Willingness to travel. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at dallas.bell@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $130,000 to $170,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.