Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? 

Join us at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Service Delivery Manager for Business Resiliency (all genders). 

As a Service Delivery Manager within the Business Resiliency team, you will manage the implementation of our existing Reliability processes and requirements in emerging markets. You will serve as a representative for our function among senior stakeholders, playing a pivotal role in the overall governance of the programme. Working in a dynamic environment, yo will have the chance to collaborate with a central team of seasoned colleagues, while proving supervision and local expertise for in-market Reliability activities. 

 

The wider Reliability team covers technology governance, business and technology resiliency, site reliability engineering, incident, problem and change management. In this role you would pull together all of these elements in order to deliver readiness for launch.

 

Job Responsibilities

Lead the reliability and overall technology governance lead for expansion in Germany and subsequent markets, providing a central point of contact within Reliability for the regional resiliency lead and Germany programme leads. Proactively identify new Reliability requirements for each market, with a focus on regulatory regimes such as DORA.  Work with compliance, risk and firmwide resiliency to build out plans and ensure these meet the requirements of the firm, German and European regulators. Influence key programme stakeholders to deliver compliance with internal policies and external regulations by ensuring requirements are reflected in agreed plans. Embed Reliability processes in-market and ensure best practice is followed, leveraging the support of a central team of experienced colleagues. Input into procedure development and help determine where standalone procedures are required for Germany and subsequent markets. Oversee the move from pre-launch governance (with programme milestones and monthly scorecards) to post-launch BAU, ensuring a smooth transition. Provide local manager for a small team of Resiliency Managers reporting into the central Reliability Operations team. Provide oversight and local expertise for in-market Reliability activities including Business Resiliency plans and incident management processes. 

 

Required qualifications, capabilities and skills

Self-starter who can work autonomously to provide structure and clarity. Fluency in German and English Ability to influence key stakeholders, excellent communication and presentation skills. 5+ years of experience working in or alongside a risk and controls function in a financial services firm or bank.  Circa ten years’ experience of managing complex technology projects or programmes.

 

Preferred qualifications, capabilities and skills

Retail banking background preferred but not essential. Management/strategy consulting background helpful.

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