As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.
You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.
*Please, be informed, this is a temporary position.
What a Service Delivery Manager does at HP:
Is the single point of contact for the customer managing change requests and customer queries
Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer
Proactive elevation and escalation management
Prepares, leads and manages operational account reviews
Coordinates all relevant resources (internal/external partners)
Supports Total Customer Experience management and achieves customer satisfaction targets
Manages Change Orders and provides consulting to customer on new products and services
Manages forecasting and P&L on an account basis and maintains profitability
Tracks and captures data/metrics
Individuals who do well in this role at HP, usually possess:
University or College degree
+ 2 years of service delivery experience, ideally Outsourcing or Project Management or Consulting
Strong English language skills (spoken and written)
Experience with Service Delivery Management and general customer handling
Leadership experience
Client facing experience (face-to-face or remote)
Project management or project coordination experience
Personal skills and qualities that will help you out:
Strong collaboration, influence and negotiation skills in cross-functional teams
Ability to manage conflict and complex situations
Ability to apply business acumen and results driven attitude
Comfortable to work in a remote, virtual environment
Process and Methodology focused
Technical skills:
MS Office applications and min. basic level of Excel
Project Management Methodologies - would be an advantage
ITIL foundation, processes & tools knowledge – would be an advantage
MS process and technology knowledge and background - would be an advantage
We love our work environment and career growth journey. We think you will too:
Inspirational and collaborative team that supports your growth
Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact
What do we offer:
Additional medical insurance
Life insurance
Additional days paid leave
Food vouchers
Wellness program (incl. Multisport cards)
Work-life balance support including work from home opportunities
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.