Primary DetailsTime Type: Full time

Worker Type: Employee

The purpose of this role is to oversee the operational support for People Services Delivery Global functions, including continuous improvement initiatives, data accuracy in the Workday system, regulatory compliance, and resolving data issues collaboratively with divisional representatives. Additionally, the role ensures that the People Services team deliver exceptional service to internal stakeholders and customers, meeting service level agreements and maintaining high standards of accuracy and efficiency.

Responsibilities:

Assist in identifying improvements and recommending solutions in collaboration with CI Champions and/or business leads.Responsible for maintaining procedure manual for specific areas of responsibility for the assigned Division.Track and reduce data exceptions over time, providing regular reporting on exceptions.Conduct audits on Regulatory tasks and provide recommendations for process improvement.Support Shared Services Operations in delivering various services to the divisionManage Incident & Problem Management process, Change Request process, and Issue and Risk Management process.Manage and improve relationship with stakeholders in the Divison including Payroll, Reward and other groups supported by the People Services Delivery TeamManaging escalated enquires relating to GSSC and work with the People Serviced Delivery Team to deliver the required outcomesIdentify knowledge gaps and work with the Process Leads to build action plansResponsible for creating and issuing HR reports (both planned and adhoc).

Work Experience:

Necessary Work Experience includes:

Some relevant work experience.

Preferred Work Experience includes:

Project coordination experience.Virtual teaming experience.Experience working on Green Belt Projects.Ability to apply and modify existing methods and systems independently in alignment with business requirements.People service/people-related role experience.

Qualifications:

Necessary Qualifications include:

Tertiary Degree in Business or Technology or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Skills:

Collaboration Tools, Communication, Conflict Management, Critical Thinking, Customer Service, Employee Relations Investigations, Human Resources (HR), Human Resources Policies, Intentional collaboration, Managing performance, Strategic Human Resources Leadership, Strategic Leadership, Talent Management, Team Development, Waterfall Project Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.