Due to growth, we are adding a Service Delivery Specialist to our team!
Under direction from the Supervisor, Specialty Pharmacy Operations and the Pharmacist in Charge and/or Supervisor of Service Delivery, the Service Delivery Specialist is primarily responsible for the ongoing monitoring and carrier communication to help assure shipments deliver as intended. The Service Delivery Specialist’s objective is to use carrier or third-party resources at their disposal to quickly and efficiently resolve issues that may occur during shipment transit. The Service Delivery Specialist will be the primary point of contact for other members of the pharmacy team who have shipping issue questions and will be available to handle and accept shipping inquires that other staff may receive. The Service Delivery Specialist should triage patient concerns about stability to a pharmacist, should they occur. This position may also be responsible to for arranging and coordinating daily local courier shipments and following and communicating these plans to each courier drop off site. The Service Delivery Specialist will communicate any special daily shipping plans to pharmacy fulfillment specialist and/or any other shipping employees and assure those plans are carried out. The Service Delivery Specialist may be a point of contact in carrier and courier relations and assist with ongoing evaluation of their services, as well as participating in account management activities.
Is this you? Find out more below!
ResponsibilitiesHow do I make an impact on my team?
Responsible for answering the inbound calls about shipping inquiriesResponsible for contacting doctor’s office, clinics, or infusion centers to coordinate medication shipmentsResponsible proactive monitoring and managing shipping delays, address issues, and/or anything other issues that arise that will prevent delivery from occurring as intendedResponsible for communicating any daily special plans or instructions to shipping staff to assure the correct shipment of the specialty pharmacy ordersResponsible for understanding carrier network performance and routine proceduresResponsible for communicating or devise strategies to communicate and update patients about shipping delaysResponsible for addressing patient concerns regarding shipping delays, within scope of knowledgeThe Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employeeAssists in mentoring and training new and existing Lumicera employees to maintain the Lumicera service modelOther duties as assigned QualificationsWhat our team expects from you?
High school diploma or GED requiredSome college preferredCPhT preferredMinimum two years pharmacy support experience or healthcare environment experience preferredAt least 2 years’ experience and demonstration of proficiency in position at Lumicera or equivalent preferredParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employeesWhat can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off4 weeks paid parental leave9 paid holidays401K company match of up to 5% - No vesting requirementAdoption Assistance ProgramFlexible Spending Account#LI-Onsite
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
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