About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Location: Belgrade, SerbiaGrade: 9Position title: Service Design AnalystPosition Summary The candidate will become a member of the NCR Voyix Digital Transformation Team responsible for global implementation and support of the Enterprise Services (ES) program. This organization partners with IT and NCR Voyix Field Services Operations to architect world class, end-to-end IT solutions spanning functional areas such as Incident Creation, Remote Support, Incident Management, Field Operations, and Parts Logistics. This organization works closely with other IT Services organizations to perform global systems integration with ERP systems, other Service-related systems, and the Enterprise Data Warehouse. The Field Technology Setups Analyst will focus on data management within Oracle ES, including CE and Territory setups for new implementation in both test and production environments, new hire setups, territory re-organizations, and business-as-usual changes submitted by global users. This position will require excellent and clear communication with users. These tasks will be linked to the implementation and maintenance of new features and capacities to the end users. The team is responsible for ServiceNow tickets submitted for ES user setups and territory changes, as well as working with end users to create solutions for setups. The application footprint includes the following Oracle CRM modules: TeleService, Field Service, Advanced Scheduler, ES Mobility, Spares Management, Depot Repair, Advanced Inbound Telephony, Email Center, and existing Service Logistics modules (Oracle Order Management, Inventory, Bill of Material, Work in Process, Purchasing, General Ledger, Accounts Payable, Accounts Receivable, and Fixed Assets). Basic Qualifications + BS/BA in Management Information Systems, Computer Information Systems. + 2+ years of Customer Service Delivery experience. + Expert knowledge of Excel, Word, PowerPoint + Strong English written and oral communication skills + Ability to deal with multiple cultures and regional differences. + Ability to travel globally as needed. Preferred Qualification + Strong understanding of current NCR Voyix Field Services processes and systems. + Knowledge of Oracle Field Service structure preferred. + Strong analysis and design skills + Strong team orientation. + Power BI, Oracle, QuickBase Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.