Service Design and Transition ManagerHead Office

This role is to manage a set of IT service design & transition deliverables relating to Asda's project or programme needs. The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose.

Manage the Service Design and Transition of a portfolio of projects – reviewing, contributing and being responsible for the relevant project documentation throughout the Technology Lifecycle.Manage the transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment.Identify and communicate any issues and/or risks to the Project Team (Technology & Business) and Technology Service Teams.Manage relationships with all relevant Technology stakeholders to communicate the progress with transition activities/ deliverables.Ensure non-functional requirements are in place and fit for purpose.Responsible for input into the vendor management process for creation of service schedules associated with new or amended services.Responsible for setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.Ensure all first year maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.Member of the Technical Design Authority to ensure that service is engaged for future projects and non-functional requirements are built into the design of a new or changed serviceWhat you’ll needITIL Foundation v3 (essential)ITIL Service Design (desirable)ITIL Service Transition (desirable)Managing a portfolio of projectsStakeholder engagementExperience of setting Service Acceptance criteria & Warranty Exit criteria and leading reviewsExperience of risk managementWork Where it Works

Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.

You will also get an excellent benefits package including; -

Discretionary company bonus £5,700 company car or car allowance Company pension up to 7% matched 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Find your everything Apply here