Position Description:

"Please do not apply unless you hold HMG HLC Clearance and must be solely UK National."
Position Description:

Seeking an experienced Service Design Lead to help introduce and establish Service Design practices across the clients deliverables. The candidate should hold a current HMG HLCand be able to work from client site 5days a week, located in central London. The ideal candidate will have extensive practical industry experience and strong connections with both industry and academia. They will play a pivotal role in defining and assuring best practices and ensuring consistency across our teams. This technical, hands-on role requires close collaboration with customers and engineering teams to drive excellence in service design.

Your future duties and responsibilities:

• Service Design Implementation: Lead the introduction and integration of Service Design practices across the client deliverables. Ensure these practices are embedded within the organisation to drive improved service delivery and customer satisfaction.
• Best Practice Definition: Develop, define, and assure best practices in Service Design. Establish clear methodologies and frameworks that align with industry standards and organisational goals.
• Consistency Across Teams: Work closely with various teams to ensure consistency in Service Design practices. Provide guidance and support to ensure that all teams adhere to established best practices.
• Stakeholder Collaboration: Engage with customers to understand their needs and requirements. Ensure that Service Design practices are tailored to meet stakeholder expectations and deliver superior service experiences.
• Engineering Collaboration: Collaborate with engineering teams to integrate Service Design practices into the technical development process. Ensure that service design considerations are incorporated into engineering workflows.
• Documentation and Reporting: Maintain comprehensive documentation of Service Design processes, methodologies, and best practices. Prepare regular reports on the status and impact of Service Design initiatives.

Required qualifications to be successful in this role:

• Service Design Expertise: Extensive experience in Service Design, with a proven track record of implementing and leading Service Design practices in complex environments.
• Best Practice Knowledge: Strong knowledge of best practice methodologies in Service Design. Ability to define, implement, and assure best practices.
• Industry Experience: Broad practical experience in the industry. Strong understanding of industry standards and trends in Service Design.
• Technical Proficiency: Hands-on technical skills and experience in implementing Service Design methodologies and tools.
• Collaboration Skills: Excellent collaboration skills with the ability to work effectively with customers, engineering teams, and other stakeholders.
• Leadership Abilities: Strong leadership and mentoring skills. Ability to guide and support teams in adopting Service Design practices.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate complex concepts to both technical and non-technical audiences.

Desired Competencies for this role:

• Relevant certifications in Service Design and related fields.
• Knowledge of Agile methodologies and frameworks.
• Familiarity with digital transformation initiatives.

Skills: Agile Service DesignClient ManagementDigitalTransformationConsultngService Design What you can expect from us:

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