Challenge yourself, change lives and help shape the UK’s digital revolution. At CGI, we look to our Service Design Leads to drive change, inspire trust with clients and colleagues, and take responsibility for some of the world’s most ambitious transformation projects.The ideal candidate will have extensive practical industry experience and strong connections with both industry and academia. They will play a pivotal role in defining and assuring best practices and ensuring consistency across our teams. This technical, hands-on role requires close collaboration with customers and engineering teams to drive excellence in service design.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the nature of the programme, all applicants must be single UK National and hold active HMG HLC and be able to work from client site 5days a week, located in central London.
Seeking an experienced Service Design Lead to help introduce and establish Service Design practices across the clients deliverables.
• Service Design Implementation: Lead the introduction and integration of Service Design practices across the client deliverables.
• Ensure these practices are embedded within the organisation to drive improved service delivery and customer satisfaction.
• Best Practice Definition: Develop, define, and assure best practices in Service Design. Establish clear methodologies and frameworks that align with industry standards and organisational goals.
• Consistency Across Teams: Work closely with various teams to ensure consistency in Service Design practices. Provide guidance and support to ensure that all teams adhere to established best practices.
• Stakeholder Collaboration: Engage with customers to understand their needs and requirements. Ensure that Service Design practices are tailored to meet stakeholder expectations and deliver superior service experiences.
• Engineering Collaboration: Collaborate with engineering teams to integrate Service Design practices into the technical development process. Ensure that service design considerations are incorporated into engineering workflows.
• Documentation and Reporting: Maintain comprehensive documentation of Service Design processes, methodologies, and best practices. Prepare regular reports on the status and impact of Service Design initiatives.
• Service Design Expertise: Extensive experience in Service Design, with a proven track record of implementing and leading Service Design practices in complex environments.
• Best Practice Knowledge: Strong knowledge of best practice methodologies in Service Design. Ability to define, implement, and assure best practices.
• Industry Experience: Broad practical experience in the industry. Strong understanding of industry standards and trends in Service Design.
• Technical Proficiency: Hands-on technical skills and experience in implementing Service Design methodologies and tools.
• Collaboration Skills: Excellent collaboration skills with the ability to work effectively with customers, engineering teams, and other stakeholders.
• Leadership Abilities: Strong leadership and mentoring skills. Ability to guide and support teams in adopting Service Design practices.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate complex concepts to both technical and non-technical audiences.
Desired Competencies :
• Relevant certifications in Service Design and related fields.
• Knowledge of Agile methodologies and frameworks.
• Familiarity with digital transformation initiatives.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.