At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Responsible for designing copy, whether seen by the user or generated by the system, is clear, concise, and jargon-free. They craft terms, labels and phrases to aid user comprehension and guide task orientation.

Facilitate conversations and bring people together across the business and service delivery teams to deliver people-centric experiences and services

Inspire Innovations to guide strategic service improvements using human-centered design principles, personas and customer journeys

CX Writing and Copywriting: Develop clear, concise, and persuasive copy for a wide range of customer-facing touchpoints including websites, mobile apps, emails, social media, chatbots, and more.

Serve as customer advocate: Enrich the business’ understanding of the customer through personas and customer journey.

Promote human-centered solutions: Help business teams translate business needs into design problems and develop solutions that meet customer expectations, actor requirements and business goals.

Facilitate design sessions: Equip teams to deliver customer-centric experiences by co-creation of empathy maps, customer journey, and service blueprint.

Provide experience design recommendations: Create and drive insight-driven and future-proof experiences to aid the management and working teams in making important decisions and milestones.

Drive scalable approach to design: Enable individuals and teams to innovate in transformative ways and put human-centric design at the forefront of developments.

Write clear, concise, and user-friendly text for products and services, both system and micro copy.

Apply appropriate toone, manner, grammar and composition for the target users.

Ensure proper labels, tags and messaging, including error handling.

Understand how users interact with text and to identify areas where the UX writing can be improved.

Experience

Strong background in CX writing and copy

Several years of experience in service design, user experience design, or a related field preferably in a service-oriented environment

Experience working with cross-functional teams, including designers, developers, product managers, and stakeholders

Skills

Experience design strategy, comms / journey mapping, CX copy writing, spiel creation, service blueprinting, prototyping, and user research

Understanding of human-centered design / design thinking principles and practices, and familiarity with prototyping tools

Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

Certifications in relevant areas such as service design, HCD, UX design are nice to haves

Ideal behavior as follows

Can drive change: should be empathetic— able to “walk a mile in the customer’s shoes”—and help drive organizational change for customers

Can facilitate conversations: should be able to bring people together across the business and service delivery teams to put the customer first when delivering experiences

Can inspire innovation: should be able to guide service creation or improvements that's beneficial to business, customers and our people

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.