Service designers work to create end-to-end and front-to-back enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. They use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels.

Your Role and Responsibilities

We are looking for a Service Designer to join an agile team. The role will involve:Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;  Embedding design practices within organizations to create a sustainable approach to service the needs of the user.Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.