Service Designer Manager (1-year Maternity Cover) + **Location** Copenhagen, Denmark + **Job ID** 0000022241 + **Category** Creative & Design **Job Description** **Are you a service designer looking for an exciting opportunity to transform digital experiences for shoppers** **?** **Become the driving force behind the transformation of our services into outstanding experiences! We are seeking a seasoned Service Design expert who is a true people person, with a deep understanding of human nature and captivating storytelling.** **Core Responsibilities** + **Advocacy and relationship building.** You are a champion for service design, building trust with our stakeholders and furthering the reputation and impact of service design at The LEGO Group + **Managing decisions and risks.** You can work with consequential or complex risks. You can build consensus between departments or independent stakeholders. You can lead others to makegood designdecisions. + **Communicating between the technical and non-technical.** You can listen to the needs of technical and business stakeholders and interpret them. You can effectively manage stakeholder expectations. You can manage active and reactive communication. You can support or host difficult discussions within the team or with diverse senior stakeholders. + **Storytelling** . Tell compelling stories that help build empathy with user pain points and an appreciation for underlying technology constraints.Visualizationskills are a plus. + **Create Service Blueprints.** Facilitate mapping as-is and to-be user journeys and service blueprinting with participants from all seniority levels + **Prototyping** . You can use a variety of prototyping methods. You can look at strategic service design end to end. **Play your part in our team succeeding** We are looking for a passionate, analytical, and collaborative Service Designer seekingtheirnext exciting challenge with the best. Our User Research and Service Design teamsupportsthecreation ofawesome LEGO® shopping experiences for our users, working shoulder to shoulder with business teams and product teams across theorganization. In this role, you will be working on some of thehighestpriority strategic projects at The LEGO group. The LEGO Group are on a transformation journey to become one of the leading global digital consumer companies. We area teamof8situated intheShopperProduct Management areaof LEGO Retail. Our team is distributed in London and Copenhagen. **Do you have what it takes?** To be part of our team you need to have several years of proven working experience in a service design role together with validated experience applying service design principles to real world problems and drivingimpact. Using service design practices, you will be comfortable leading Discovery efforts with a diverse set of teams across the globe at all levels in anorganisation. Bringing experience in designing and running Lean experiments is beneficial, but not essential. Moreover,tosucceed in this role, we expect you todemonstrate: + Ability to work in a cross-functional team, using design thinking to build empathy for user needs. + Experience mapping complex processes with many levels of user and sharing artefacts with senior leadership and stakeholders. + Advanced English both written, as we are an internationally gathered team. Also to be able to and your ideas throughvisualizationsusing English flawlessly. + Availability to travel occasionally, 2-3 times per year. **No relocation** **assistance** **is offered for this position.** Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. **What’s in it for you?** Here is what you can expect: **Family Care Leave** - We offer enhanced paid leave options for those important times. **Insurances** – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellbeing** - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. **Colleague Discount** – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. **Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. **Workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. **Join the LEGO® team today.**