Job Seekers, Please send resumes to resumes@hireitpeople.com The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.
Initial assignment will be thru June 30, FY15. Extension thru June FY16
Interviews are IN PERSON ONLY, no exceptions.
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.     This consultant must have excellent interpersonal skills!  DPS is transitioning a business customer over to IT and this consultant must be able to help affect change.  The resource will be taking calls, imaging PCs desktops, providing desktop support services.   Be able to discern when the ticket should go to the technical architects. Proactive, be able to know when a process should be automated and how to achieve that This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Desktop Support and Services.2. Understanding of Active Directory, user authentication and authorization and identify and access management.3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.  5. Ability to troubleshoot in a high level systematic way.  Ability to identify symptoms and research cause.  Understands process to test, and put changes in production. 6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT7. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory  and NTFS permissions.   


SkillRequired / DesiredAmountof ExperienceAll roles and responsibilities listed in SD1 plus the followingRequired10YearsTotal IT experienceRequired8YearsExperience with Active Directory, user authentication and authorization, identify and access managementRequired8YearsExperience in Desktop support and Customer ServicesRequired8YearsExperience in identifying symptoms and research cause in a systematic way, understand process to test and put changes in productionRequired8YearsExperience in contributing to continuous process improvements to increase efficienciesRequired8YearsExperience in Networking to include PING,NETSTAT, DHCP, DNS, and NSLOOKUPRequired8YearsExperience learning new tools (Varonis ) to clean up and audit unstructured data and AD and NTFS permissionsRequired3YearsCertifications A+ seriesHighly desired2YearsCertifications in Microsoft tools and technologyHighly desired2YearsMust have Excellent communication and interpersonal skillsRequired10YearsExcellent analysis and problem solving skillsRequired10Years