Job Seekers, Please send resumes to resumes@hireitpeople.com The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.
There are THREE positions.     Initial assignment will be thru June 30, FY15. Extension thru June FY16
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.  
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Desktop Support and Services.2. Understanding of Active Directory, user authentication and authorization and identify and access management.3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.  5. Ability to troubleshoot in a high level systematic way.  Ability to identify symptoms and research cause.  Understands process to test, and put changes in production. 6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT7. Ability and experience to work with SCCM version 2012.  Ability to show others how to use the tools like SCCM.8. Ability to script with Powershell 2.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.9. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory  and NTFS permissions.   

MANDITORY 1. 10 total years I.T experience.2. 5 Years SCCM or SMS like experience3. 3 Years Powershell scripting experience in a production environment4. 8 years customer service experience5. 10 Years Troubleshooting experience6. 10 years knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.7. 5 year’s experience with Active Directory.8. Contributes to continuous process improvements to increase the efficiency of section.9. Excellent communication skills both written and oral. HIGHLY DESIRED • Certifications A+ series• Certifications in Microsoft• Powershell 3.0 scripting background.• Certifications in Microsoft tools and technologies.• Certification/classes in SCCM • ITIL Knowledge and ITSM Tools

The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.
SD3Years of Relevant Experience:More than 3 years; A+ certification preferred; additional certification may be required based on specific technologies.Preferred Education:4 year college degree or equivalent technical study; may accept equivalent education and experience combined.Role Description:All roles specified in SD2 plus the following:•Test software and hardware to evaluate ease of use and whether product will aid user in performing work.•Write or revise training manuals and procedures.•Develop training materials, such as exercises and visual displays.•Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.•Write software and hardware evaluation and recommendation for management review.•Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.1. 10 total years I.T experience.2. 5 Years SCCM or SMS like experience3. 3 Years Powershell scripting experience in a production environment4. 8 years customer service experience5. 10 Years Troubleshooting experience6. 10 years knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.7. 5 year’s experience with Active Directory.8. Contributes to continuous process improvements to increase the efficiency of section.9. Excellent communication skills both written and oral. • Certifications A+ series• Certifications in Microsoft• Powershell 3.0 scripting background.• Certifications in Microsoft tools and technologies.• Certification/classes in SCCM • ITIL Knowledge and ITSM Tools


SkillRequired / DesiredAmountof ExperienceAll roles and responsibilities listed in SD1 plus the followingRequired10YearsTotal IT experienceRequired10YearsExperience with scripting ie, validation, editing, input and output, including automaton to production systems , specifically Active DirectoryRequired3YearsExperience with Powershell scripting 2.0 and above.Required3YearsExperience with Active Directory, user authentication and authorization, identify and access managementRequired5YearsExperience in Desktop support and Customer ServiceRequired8YearsExperience in identifying symptoms and research cause in a systematic way, understand process to test and put changes in productionRequired10YearsExperience in contributing to continuous process improvements to increase efficienciesRequired8YearsExperience in Networking to include PING,NETSTAT, DHCP, DNS, and NSLOOKUPRequired10YearsExperience working with SCCM Version 2012, and able to show others how to use the tools like SCCM; ex, SMSRequired5YearsExperience learning new tools (Varonis ) to clean up and audit unstructured data and AD and NTFS permissionsRequired3YearsCertifications /Classes in SCCMHighly desired2YearsITIL knowledge and ITSM toolsHighly desired2YearsCertifications A+ seriesHighly desired2YearsCertifications in Microsoft tools and technologyHighly desired2YearsExcellent communication and interpersonal skillsRequired10YearsExcellent analysis and problem solving skillsRequired10Years