TEKsystems is looking for a Service Desk that will be with one of our great clients here in the Norfolk, VA area. They offer great training, stability, growth and more. See the top skills below... + 5+ years of Service desk Support + Experience with AI Tools + 2-3 years Active Directory, Office 365 and Windows 10/11 + Experience with ITSM like Jira or ServiceNow Description: • Research and evaluate new tools and technologies • Assist internal teams in selecting the best tool to fit their needs • Onboard new services by understanding user objectives, helping them get started with a product or service, and ensuring they have the guidance and tools to use it successfully • Cultivate strong relationships by regularly checking in with internal users gauging their level of satisfaction, addressing issues, and maintaining open lines of communication • Provide internal product support • Track product usage, engagement levels, and feedback, to implement strategies that improve their experience and promote cost-savings • Identify inefficient software based on feedback and leverage opportunities for consolidation or other solutions to achieve cost savings • Identify potential issues or bottlenecks and proactively notify users. Provide the necessary guidance, resources, and support to help prevent dissatisfaction and build strong rapport • Resolve issues by handling incident tickets, escalating critical issues, and ensuring these issues are resolved quickly and efficiently • Act as a liaison to ensure accurate issue interpretation. Work closely with all support teams, including IT, Interactive Media, and any other department providing necessary support. • Create and provide educational resources , such as knowledge base articles, tutorials, etc., and facilitate trainings to help maximize the value of a product or service • Leverage artificial intelligence (AI) to create efficient workflows and help departments implement and maintain AI tools • Perform any other duties assigned by the supervisor o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) If you are interested in this role please apply! Pay and Benefits The pay range for this position is $64000.00 - $75000.00/yr. Vacation:60 days – 23 months of full-time employment*: (Accrues at 0.0385 x no. hrs. worked per pay period)24-59 months of full-time employment: 15 days (Accrues at 0.05775 x no. hrs. worked per pay period)60+ months of full-time employment: 20 days (Accrues at 0.076875 x no. hrs. worked per pay period)Sick Leave:* Accrues at 0.0385 x no. hrs. worked per pay period *Staff members begin accruing paid vacation time on the first pay date that includes the 60th day of employment. Staff members begin accruing sick leave on their first day of employment. Holidays:12 days per year, including one birthday holiday Training:PETA/FSAP is committed to the professional development of staff members and offers various in-house training courses. Lunches:Three subsidized vegan lunches per week are provided in the Norfolk office. Discounts:All staff members are entitled to an additional 15 percent discount off member prices for PETA merchandise. Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.