Essential Duties and Responsibilities 

Customer Service at front airline counters. Attend all ticketing matters, such as ticket changes, reissues, reservation updates, rebooking’s, etc. Take payments for excess baggage, upgrades, unaccompanied minors, ticket changes and reissues, pets in cabin, oversize items, etc. Handling cash and sensitive credit card information. Close daily batch and prepare cashier reports for LATAM. Re-scheduling flight segments for missed flights and/or oversold flights. Comply with LATAM trainings and procedures regarding payments and computer systems. Comfortably and continuously move/lift customer luggage up to some pieces exceeding 7 lbs. Promptly handles all ticketing matters with a focus on positive resolution. Proficiency in both Menzies and customer airline setup and closing duties.

Required Skills: 

Maintain a valid driver’s license.  One year college certificate or technical school, six months related experience or equivalent combination of education and experience. Must be available and flexible to work variable shifts including weekends and holidays. Must be able to stand for long periods of time at the ticket counter and gate check-in areas. Must be able to speak, read and write in English proficiently. Must have strong verbal and written communication skills. Knowledgeable of computer software programs.  Must be able to pass all pre-employment.  Must pass a drug test. Must be able to pass a ten-year background check as required by US Customs.