Service Desk Analyst – Skillbridge or Military Affiliation Required- Raleigh , NC By  Posted November 8, 2024  In Service Desk Analyst – Skillbridge or Military Affiliation Required- Raleigh , NC2024-11-082024-11-08/wp-content/uploads/2018/02/white-tws-circle-left.pngHamilton-Ryker/wp-content/uploads/2018/02/white-tws-circle-left.png200px200px 0 Email This Job Location: Raleigh , North Carolina | Type: Direct Hire | Job #396095 | Salary: $51,000 Per Unit | Overview

We are looking for a Service Desk Analyst to join our Raleigh, North Carolina (NC) office! This is not a remote position. 

Responsibilities Troubleshoot, document, and resolve or escalate issues/requests using defined processes/procedures, SLA’s and best practices. Ensure a high level of customer satisfaction. Identification, research, and resolution of technical problems. Respond to incoming calls, emails, and support requests. Document issues follow processes and procedures and monitor open requests to ensure timely and quality resolution. Troubleshooting of desktop applications, browser-based tools and mobile apps including user questions, bugs, upgrades, and functionality. Troubleshooting of hardware when applicable. Qualifications High School diploma/GED with 3+ years of IT or Helpdesk Experience Associates Degree in Information Technology/Systems with 0-3 years of Experience Working knowledge of Service Desk ticketing system and/or ServiceNow is a plus Strong customer service, technical, documentation and troubleshooting skills Understanding of networking technologies Experience with Windows 10, MS Office O365 troubleshooting – Windows 11 experience is a plus Experience with user provisioning for Active Directory, Exchange, SharePoint and other company applications Strong analytical skills; excellent interpersonal and communication skills Ability to interact professionally with a diverse group, i.e., managers, subject matter experts, escalation groups and end users

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