Service Desk Analyst

Camana Bay, Cayman Islands

Monday to Friday 8:30 a.m. to 5:00 p.m.

On-site

Salary:  37,000 - 45,000 CI

CSC is looking for a Desktop Support Engineer to join our Infrastructure Services Team.  As a Desktop Support Engineer, you will work with the latest technologies in a dynamic and fast paced environment- developing software/hardware standards, engineering client computing solutions, and supporting CSC end users by fixing problems and optimizing user productivity.

The Infrastructure Services team supports the whole CSC enterprise through implementation and support of exciting new technologies. As a strong and reliable team, we work together in a fast-paced environment to deliver and maintain a vast array of technology solutions to our growing lines of business.  As a member of the Infrastructure Services team, you are valued as a key player and reliable contributor within a fun and creative technology-driven organization. 

Some of the things you will be doing:

•    Responsible for administration and deployment of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office, and other common enterprise applications.

•    Perform advanced troubleshooting and provide support to CSC users located at multiple sites and across time zones on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person.

•    Work as a team member on enterprise projects, such as company-wide hardware upgrades, application deployments, acquisitions, moves and upgrades.

•    Administer and support the CSC Virtual Desktop Infrastructure - this includes managing the VDI infrastructure and troubleshooting problems.

•    Create technical documentation related to system configurations, process, procedure, and knowledge base articles.

•    Willingness to adjust schedule for on-call IT phone support coverage.

What technical skills, experience, and qualifications do you need?

•    2+ years of experience in Service Desk or Desktop Support role within an enterprise organization supporting Windows 7, and 10, Microsoft Office, Active Directory user administration, Group Policies and desktop profiles.

•    A collaborative team member with excellent customer service skills

•    Ability to provide clear/concise communications to customers, all levels of the organization and project teams.

•    Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patches.

•    The ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software.

•    Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices.

•    Experience in technical writing, specifically documenting technical configuration and troubleshooting information.

•    Experience supporting mobile devices (smart phones & tablets) with MDM products such as Microsoft Intune or AirWatch

•    Experience with network administration and application support. 

•    Experience managing small technical projects and the ability to work independently.

•    Experience with service desk applications and ITIL methodologies 

•    The ability to lift and carry computer equipment (up to 50lbs).

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