Service Desk Analyst

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Our client requires two (2) Service Desk Analysts to directly resolve customer IT issues by following best practices. This role is accountable to update troubleshooting documentation as part of the client’s knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels. 

Work is Hybrid (Onsite 2-3 days/week) from any of the client’s many locations across Canada. 

Mandatory Requirements 2+ years or equivalent IT support Service Desk/Tier 1 experience Experience supported Windows OS and MS Office products.  Experience with MacOS/iPhone support.  Experience with ServiceNow ticketing tool.  Comfortable with a variety of basic software solutions Good communication, time management  Demonstrated ability and willingness to learn new tools Dependable and reliable Familiarity with updating and using a knowledge base General knowledge of computer systems, analysis techniques, and ITIL processes Desirable Requirements Bilingual (French), ITIL V3/4, KCS, M365

Job Posting ID: 55908

Location: Hybrid from any of client’s many locations across Canada

Estimated Starting Date: Dec 1, 2024

Estimated End Date: Nov 30, 2025 + pos. multi-year extension

Posting Closing Date: November 22, 2024

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