Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job DescriptionThe Service Desk Analyst effectively responds to phone and online inquiries for assistance with the company's computer and IT systems/applications to identify, troubleshoot and quickly resolve issues while aiming to eliminate recurrences.
This position requires occasional Saturday availbility as well as on-call responsibilities on rotation. This position is in the Corporate Office in Dallas, TX.
Responsibilities Rapidly respond to online and phone inquiries from propertiesProvide support on all IT and computer systems within the organizationAssist in monitoring all computer systems within the organization that are operational throughout the dayResponsible for on-call duties when scheduledPerform diagnoses on system problems recommend and implement solution or draw upon other resources to resolve issuesTroubleshoot network and system problems, via phone, remote access or site visit, if necessaryPerform routine maintenance functions, including audits and system maintenanceRespond to other department requests for assistance with devicesTroubleshoot wide area network problems and assist in administration of networksInstall and troubleshoot applicationsProvide primary desktop support for the corporate officePerform special projects and other responsibilities as assigned Qualifications Bachelor’s degree in information technology or related and/or equivalent work experience preferredExperience in O365 administration and licensesExperience with user administration (Active Directory)Experience with troubleshooting laptops, desktops, and printersAbility to troubleshoot problems in a methodical and thorough mannerAbility to prioritize and escalate issues as needed to ensure good customer serviceAble to manage time and work independently as part of a helpdesk work environment in a fast-paced, mission-critical environment
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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