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We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Service Desk Analyst will up our cyber game.

What you’ll be doing.

Analyzes and routes client concerns through phone calls and ticketing system to the appropriate support department

Answer client phone inquiries Analyze the concern to properly create an document service tickets Routes calls and tickets to the appropriate support team Provide simple walkthroughs with the company’s secure email application Acts as backup in times of staffing shortage in other departments during outages Follow up pending cases of clients by phone and email

What does it take to succeed in this role?

The ability to provide basic technical support over the phone Good interpersonal skills and ability to work well with others Excellent English communication skills

The right person for this role will have…

The ability to provide basic technical support over the phone Good interpersonal skills and ability to work well with others Excellent English communication skill

In addition to your technical expertise, we expect respect, opinions, and thoughtful input. 

How we work.

Our 3 values define how we operate internally as well as externally:

Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services. Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way. Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.

If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.

About SilverSky

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It’s the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on X and LinkedIn to learn more.