A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.
At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential.
To learn more about Martin Marietta and our ONE team, visit careersthatcrush.com.
What to expect:
As a Service Desk Analyst, you will work alongside a team of other analysts providing advanced support for internal and external customers’ hardware and software issues. You will act as the intermediary and mentor for L1 analysts, working on their escalations and resolving or interfacing with other teams as needed. Excellent troubleshooting skills, a sense of urgency, and the ability to prioritize time with minimal supervision are a must. This position is based in San Diego, CA and will work four days per week in office, and one day remote.
Responsibilities:
“Go-To” resource for the Service Desk team while working closely with management on strategic goals, including knowledge management and special projects Work closely with Senior Service Desk Analysts and escalation teams to help shape tier 1 support processes Catch mistakes and information gaps in tickets to ensure high quality Provide Tier-3 escalation support for Windows OS and Microsoft Office issues Create, maintain and advise customers on file shares and security, including NTFS/DFSHelp create and maintain support processes for all areas of the business Work in an on-call rotation
Skills and qualifications
2 – 5 years of experience supporting a mixed environment of enterprise and non-standard applications Strong communication and active listening skills Strong troubleshooting and investigative skills Intermediate competency with Windows OS, Active Directory, Citrix hosted applications, and ServiceNow
Preferences:
Familiarity with Cisco phone provisioning Familiarity with Citrix hosted applications Experience with Active Directory and Kerberos
We offer a highly competitive benefits package, including:
Medical, Dental and Vision coverage Health Care Reimbursement accountWellness ProgramsEmployee Assistance ProgramPTO401(k) with Company matchingPension
At Martin Marietta we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary Posting:The base salary compensation, exclusive of benefits or bonuses (discretionary and non-discretionary), will be determined based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Martin Marietta we place a high value on internal pay equity and will consider the compensation for those in similarly situated roles and direct team members. The posted range for this role represents the total reasonable pay range and does not solely represent a hiring range. Therefore, hiring at the top or maximum of the range should not be expected as it would not allow for salary growth opportunities in the role, would diminish promotion value, and may not align with internal equity. In addition to our base compensation and bonus opportunities, we also offer a competitive benefits package (more information on benefits listed below).
At Martin Marietta, we offer a variety of health and welfare benefits, including medical, dental and vision coverage; prescription drug coverage; health savings accounts; flexible spending accounts; and life, AD&D and disability insurance. We also encourage our employees to plan for the future by offering a 401(k) with a company match and an employer-funded defined benefit pension plan. Other benefits include paid time off, paid holidays, education/tuition assistance, an employee discount program, adoption assistance, wellness programs and more.
Salary Range Minimum: USD US$67000
Salary Range Maximum: USD US$90000