Description This service desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. Skills Help desk, Support, Help desk support, Troubleshooting, Customer service, Active directory, Technical support, Windows 10, Service desk, Windows, Phone support, Office 365 Top Skills Details Help desk,Support,Help desk support,Troubleshooting,Customer service,Active directory,Technical support,Windows 10 Additional Skills & Qualifications Additional experience that would be a plus: • Experience with Win 10 as they will be moving to it (80% there currently) • O365 experience • Experience with Service Now PRIMARY OBJECTIVE(S) OF POSITION Provide general support to team members by responding to ITS Service desk requests, incident logging, troubleshooting, and providing excellent customer service. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Minneapolis,MN. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.