UST are recruiting for a Service Desk Analyst to join our team in West Sussex, where they will be required to work on a rota basis (1 weekend per month)

Shifts are

·       7AM-3PM

·       8AM-4PM

·       9AM-5PM

·       3PM-11PM

A MIXTURE OF REMOTE AND OFFICE BASED.

The knowledge, experience, and qualifications you need

• Good with Microsoft-based operating systems, especially Windows 10

• Experience of the Microsoft 365 suite, including creating and administering accounts

• Experience of security tooling, beyond anti-virus protection

• Knowledge, experience or a qualification in the ITIL Framework

• Experience of processes to keep improving service

The knowledge, experience and qualifications that will help

• Experience as a service desk analyst

• Experience of understanding customers, managing incidents and meeting business expectations