Service Desk Analyst Co-op (January - August 2025) Last Updated Date: Nov 2, 2024 Location: West Fargo, ND, US Company: DDI America A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world-famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world. Location : West Fargo Job Information The Service Desk Analyst Co-op will provide support to Bobcat Dealers, Customers, or Internal employees in a fast-paced team environment. Role & Responsibility Service Desk Contact Center Support Entry level position responsibilities: + Supporting Dealers, Customers or Employees via Chat, Phone, Email, and Electronic Form + Documenting interactions within case management solution + Utilizing context clues and established Knowledge Center Support articles to respond to customer questions and issues + Transferring unresolved inquiries/issues to subject matter experts + Collaborating with Bobcat business and product teams + Facilitates communication between subject matter experts and the dealer and/or customer + Keeps up to date/knowledgeable on product lines, applications, and offerings Job Requirement Education & Qualification + Actively seeking a bachelor’s level Degree in a Business, Communications, or an IT related field Knowledge & Skill + Customer Service + Verbal and Written Communication + Documentation skills + Microsoft office suite + Basic computer skills. + Ability to follow written instructions + Experience in a call center environment Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position. Beware of Fraudulent Job Offers and Solicitations Any legitimate job offer will be preceded by an official selection process.