With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Associa is seeking a highly motivated and customer-focused Level 1 Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply.This role requires onsite presence 5 days a week in our Richardson, Texas location. Could be various shift work.

\n Requirements\nProvide timely and effective technical support to end-users via phone, email, and remote tools.\nDiagnose and resolve a wide range of IT issues, including:\n\nHardware troubleshooting (PCs, laptops, printers, etc.)\nSoftware installations and configurations\nNetwork connectivity issues\nUser account management\nTroubleshooting Microsoft Office applications\n\nLog and track incident tickets in our ticketing system.\nMaintain and update the knowledge base to improve troubleshooting efficiency.\nEscalate complex issues to higher-level support teams when necessary.\nAdhere to service level agreements (SLAs) and meet performance metrics.\nActively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.\nAny additional tasks assigned by leadership\n\n

Competencies

\n\nFocus on providing exceptional customer service\nGreat communication skills\nStrong technical aptitude\nProblem solving & critical thinking\nKnowledge of Windows 10 and 11 Operating Systems\nFamiliarity with Remote Desktop tools\n\n

Required Qualifications

\n\n1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience\nA+ Certified - Preferred\n\n

Personality Traits

\n\nSelf-starter\nMotivated\nTask oriented\nTeam player\nAbility to think out of the box\nPhone Etiquette\nExecutive Presence\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.