Who We Are
We are a firm that values and respects our staff, fosters an environment that encourages learning and growth, and is committed to the success of our clients.
At PAE, we like to think of ourselves as a little bit different from most engineering firms. Here’s why:
We care intensely about envisioning and creating sustainable building systems and work every day to break new ground in the world of sustainable design. We have a close affinity to the visions of the architects we work with; we understand the need for beauty as well as practicality. We value creativity as much as we value precision. We understand that the visionary people we want to hire need to experience the world in order to change the world, and we work hard to support that need.
What You'll Do
The IS Service Desk Analyst is the helpful and friendly face of support for PAE employees, partners, and clients. This role is part of a geographically distributed support team, helping both local and remote users gain the most from PAE’s technology systems. Successful candidates are familiar with industry best-practices, have solid experience in Windows client OS and application support, and are self-motivated with a flair for positive human interaction.
Provide front-line OS, application, and hardware support for local and remote end-users Perform user access and account management in active directory Support IS asset lifecycle management (procurement, imaging, deployment, tracking, dispositioning) for PAE-supported hardware and software Provide IS-related orientation and training for new hires Prepare, provision, maintain, and retire distributed technology systems (e.g., laptops, desktops, printers, phones, etc.) Prioritize, track, and document all service activities via Service Management (ticketing) system Provide timely incident management and service fulfillment activates in accordance with service level objectives Execute all activities in compliance with established Information Security and IS Service Management controls (e.g., change, incident, and problem management) Support the testing, validation, and documentation of software and hardware systems Create and maintain support documentation for consumption by end-users and IS staff Occasional after-hours support for PAE projects, initiatives, and IS systems maintenance Create a positive customer support experience with a consummately professional attitude Perform other duties as assigned
What You Bring
2+ years of service desk support experience in a Windows-centric technology environment Associates Degree or equivalent experience Relevant Certifications; A+, HDI, Microsoft MTA, MCS Windows desktop OS and application support Mobile device and application provisioning, maintenance, and management Networking concepts and troubleshooting, especially the TCP/IP protocol suite VoIP client configuration and troubleshooting Client hardware & peripheral configuration, provisioning and troubleshooting Multi-function printers and plotters File systems structure, permissions, and access support Active Directory User and Computers administration SLA-driven task management Strong verbal communication and documentation skills, including experience translating complex technical subjects in a way that is meaningful to the target audience Ability to maintain a professional, positive and friendly manner always Ability to multi-task, shift focus, and prioritize workflow with minimal supervision Ability to engage peers and leadership in process improvement and problem resolution Familiarity with ITIL/ITSM concepts Location: this is a hybrid position located in Portland, Oregon
What We Offer
Hiring Base Salary Range: $50,400 - $65,400 annual This position is eligible for time and a half overtime pay
The base salary is one component of PAE’s competitive compensation package for employees. We take into consideration a variety of factors including but not limited to skills, abilities, experience, education, credentials, internal equity and geographic location in determining exact salary offered. At PAE, roles are eligible for additional rewards, including salary increases and annual bonuses based on individual performance. The above range represents PAE's good faith and reasonable estimate of the range of possible compensation at the time of posting.
In addition, PAE offers a comprehensive benefits package which includes the following:
Performance Bonus Employer paid health insurance (medical, dental, vision) 401k account contribution Professional development reimbursements including state registration and professional association dues Commuter benefit Cell phone stipend Life insurance and disability benefits Employee Assistance Program Paid time off for sick leave, family leave, community service, holidays and vacation- work hard and take time off when you need it. To learn more about our comprehensive benefits package, visit https://www.pae-engineers.com/careers/benefits. This information is provided per the Equal Pay Act.
Our commitment to pay equity
PAE is a JUST label certified company; we demonstrate JUST label requirements within pay equity. Pay scales should meet or exceed applicable legislated wage requirements and industry standards and compensate, on the same basis, all individuals performing the same or similar work and work of equal value. We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our commitments to equitable business practices, you may view our JUST label certification here: https://just.living-future.org/s/organizations/20-organizations/pae
To find out more visit our website: https://www.pae-engineers.com/values