Description This person will sit in the firm's San Francisco office and provide service desk support for the all the users involving issues with Windows 10/11, MS Office 2016 and Office 365, Citrix, VPN, mobile devices, Intune, and iManage document management. Ivanti is the ITSM solution used for ticketing. The role is 90-95% phone and remote troubleshooting. There will be some desktop support when the San Francisco technician is out of the office. The shift will be 10 am - 6 pm or 11 am - 7 pm pacific time. The role is a hybrid of 3 days in the office and 2 days remote. Candidates MUST have worked IT support in a law firm before. This is a requirement. Skills Windows OS, MS Office, VPN, ticketing systems, document management systems, legal experience Top Skills Details Windows OS,MS Office,VPN,ticketing systems,document management systems,legal experience Additional Skills & Qualifications Candidates must have excellent communication skills and customer service skills. Experience Level Expert Level Pay and Benefits The pay range for this position is $28.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Francisco,CA. Application Deadline This position is anticipated to close on Feb 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.