Why WWT?

 

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation.  From our world-class culture to our generous benefits, to developing cutting-edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative, and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers. 

 

WWT was founded in 1990 in St. Louis, Missouri. We employ approximately 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the twelfth consecutive year!

 

Want to work with highly motivated individuals that come together to form high-performance teams? Come join WWT today!

 

World Wide Technology, Inc. has an opportunity available for a Service Desk Associate Analyst in Maryland Heights, MO.  The Service Desk Associate Analyst will support internal end users around the globe for all Information Technology infrastructure components. 

 

Responsibilities:   

Respond to incoming requests via phone and ServiceNow tickets. Resolve 1st and 2nd-level incidents. Log and update incidents via ServiceNow, our ticket-tracking application Provide Hardware/software support to internal customers. Provide incident routing and escalation to other teams within the organization. Assist in the delivery, installation, and setup of new or reallocated technology. Administer/Troubleshoot accounts in the following systems: Workspace One, Salesforce, WebEx, Prime provisioning, Active Directory, Exchange, SharePoint, Oracle, and various other applications. Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.