Welcome page Returning Candidate? Log back in! Service Desk Engineer Job Locations IN-Bangalore ID 2024-4894 Position Type Full-Time Overview

Service Desk Engineer

 

The Service Desk Engineer will provide first-class services, solutions and support to both local and remote associates.  The ideal candidate will have prior experience as a Service Desk Engineer, supporting a wide array of hardware and software for a fast-paced and high-energy environment.  As part of the Service Desk Team, you will utilize a wide range of technologies and best practices, combined with deep knowledge of HealthEdge’s standards and security requirements, to provide top notch customer support.
 
What You’ll Be Doing

Addressing all end user requests that come in via Ticketing system, phone and SlackDocumenting procedures, best practices and performing training or application support as neededResponsible for researching and solving IT endpoint hardware problems/issuesSupport the Software upgrade cycle, including the development of IT process and procedures behind keeping machines and software current24/7 on-call duty may be requiredSupport of end user mobile devices (iPhone, iPad, Android)Assist on Corporate IT and Customer impacting projects as needed.Other duties as assigned

 

Requirements:

Strong orientation to customer service and delighting customersSuccessfully executes all assignments timely and within acceptable quality levelsAsks for help and works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issuesEffective communicator/documenter – documents process and trains team members with easeIdentifies knowledge gaps and closes them; demonstrates consistent intellectual curiousity and drive to learn more and self-develop himself/herselfPerform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII

 

Qualifications:

1-5 years’ experience with Windows (Client & Server), and Mac (Client) operating systems and troubleshooting problems with Windows-related software, including:Active Directory Users and GroupsMicrosoft Office ApplicationsStrong analytical and problem-solving skills across multiple platforms. (HW, OS, Network, etc.)Ability to field Tier I-III support requests, via ticket, email, slack, phone and ad-hoc walk-upsWell organized with strong HW\SW inventory, asset\license management and capacity planning abilitiesWorking knowledge of deploying and troubleshooting client endpoints (Win10, OSX)Flexibility to provide after-hours support on a rotational basis

 

Preferred/Nice to have:

Associate degree in computer-related disciplines or equivalent work experienceExperience with Enterprise Collaboration tools (SharePoint, Slack, Zoom, Webex)Experience with Endpoint Security softwareAbility to deploy and support misc. office equipment (printers, projectors, video conf.).Knowledge of VOIP or UCaaS in an enterprise setting

Experience with Networking (L2/L3) concepts

Options ApplyApplyShare Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com