HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Service Desk Executive ( 4 years Experience)

What to expect

Good communication and writing skills.Hands-on experience with all tasks involved in managing a help desk.Good hands-on experience Service Now service Desk tool.Knowledge on Solarwinds monitoring tool.Opportunity to practice and teach customer service and effective communication to fellow employees.Working with the guidance of professionals and seniors.Exposure to the field of customer service and all its facets.ITIL certificate is preferred.Good documentation skills on preparing SOP.Good knowledge on CAB process, change management.Good experience in handling major incidents, Service Request, Change tickets and able to prepare reports.Experience in monitoring tools like nagios and solariwind,

Responsibilities

Run the help desk,  asset supply, and deployment and vendor managementReceive and respond to IT queries promptlyManage asset inventoryAssist employees as when required, with technical issues; document incidents for future referenceCollaborate with internal partners to implement new technologies to improve operational efficiencyPrepare periodic reports for management with recommendations and trends

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.