What success looks like in this role:

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better!  Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting-edge technologies and solutions. You are part of a global diverse team that supports you, drives change and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work.  Our success is a direct result of the work of our people who live and breathe our Core Beliefs.  Simply put, we believe in better lives.  Join us!

Learn more about Unisys and our key solution offerings:  Unisys, Stealth , CloudForte , Intelliserve

What success looks like in this role:

In this role you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvementYou will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiativesUtilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practicesYou will be part of a dynamic global team that collaborates and coordinate across multiple ITIL Internal and external support teamsManage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support our department’s vision of end-user experience excellence

You will be successful in this role if you have:

Bachelors’ Degree in any field. ITIL Certification and practical skills to create knowledgebase articles will be a plus.Minimum 5+ years of IT Service Desk Level 1 experience is preferredKey Skills:Good understanding of IT Service Desk Level 1 Support processesProficient to structure and re-write content per the Audience and in a logical orderHighly resourceful, self-driven, and proactive attitudeGrowth Mindset that generates curiousness about the working environmentBasic Project Management skill

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.