Accountabilities: + Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses. + Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills. + Establish and adhere to service level response and resolution times for all systems. + Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team. + Effectively communicate to management, team members, and various customer groups. + Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals. + Capable of performing individual contributor roles and where needed work in a team environment. + All other duties as assigned Technical Competencies: + Knowledge of PC hardware and architecture and Desktop Operating System internals + ITIL Certification/Knowledge in IT Service Management + Required knowledge/competencies in: Windows 10, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, Active Directory, Service Now, VPN + Familiarity with supporting iOS devices, Mac OS + Understanding of network protocols for a LAN and WAN including remote connectivity. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.