Kforce has a client in search of a Service Desk Support in Utah Valley, UT. Summary: The primary Service Desk role is to provide first-level support through taking calls and handling incidents and requests using the JIRA Service Desk IT Service Management system. This position is responsible for providing effective phone and email support to end users who are experiencing software or hardware related issues. The position also monitors, triages, and escalates outages efficiently to support all internal end users. Duties: * Service Desk Professional will provide timely, first call resolution to technical support issues while following company standards * Monitor and report on services using reporting tools * Promptly respond to outages, triaging appropriately * Identify, repair, and resolve any pc hardware or software failures within the organization * Record support incidents and requests in our JIRA service management system, monitor and manage the Service Desk ticket queue and document solutions using our knowledge management system * Escalate -high-priority- tickets to proper groups following procedure for notifications * Maintain a high degree of customer service for all support requests * As a Service Desk Professional, you will perform special projects regularly as assigned or personally developed * Maintain updated knowledge on computer hardware and software * Report to work as scheduled and give appropriate notice when missing work for coverage purposes * Works well with others on the team