Job summary: Title: Service Desk Support Location: Remote Length and terms: Long term - W2 or C2C Position created on 02/14/2025 02:41 pm Job description: *** Remote *** Webcam interview *** very long term project initial PO for 1 year with multiyear extensions *** *** 37.5 hours per week *** Job Description: We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions. + Customer Support for DHS Applications + Following up with customers to ensure full resolution of issues + Installing or changing software to fix issues + Remotely accessing software to resolve issues + Diagnosing problems + Reset AD and mainframe passwords and unlock accounts Qualifications: + Security: Active Directory 1/3 Years + Communication skills both verbal and written 4/6 Years + IT Communication Specialist 4/6 Years + Learning ability 4/6 Years + Team work 4/6 Years + A+ and government expeerience preferred Contact the recruiter working on this position: The recruiter working on this position is Raghu His/her contact number is +(1) () His/her contact email is raghu@msysinc.com Our recruiters will be more than happy to help you to get this contract.