Use your help desk service skills to make a difference We are looking for a Help Desk (customer service) team member to help ensure our mission, values, and culture are communicated and upheld both externally and internally. As the help desk support team member, you will be working with a close-knit infrastructure team working in two locations to provide the best service to the users. We will provide training and sharpen your skills to grow as an IT specialist.
Responsibilities\:
Essential functions of the position include\:
• Have fantastic customer service skills with all client interactions.
• Record all incidents in the service desk management platform.
• Maintain consistent communication with all parties.
• Track all time to tickets.
• Conduct remote troubleshooting.
• Guide users with simple step-by-step instructions.
• Ask targeted questions to diagnose problems.
• Escalate all incidents as necessary.
• Work on special projects as assigned.
• Ability to add \\ disable users to Active Directory
• Possess working knowledge of computer peripherals, like printers and scanners.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills
• Exceptional verbal and written communication skills are required.
• Tech-savvy with the ability to learn new software and systems as needed.
• Possess a customer-oriented attitude.
• Ability to work with little supervision (self-starter, self-motivated)
• This is a hybrid job, and due to the nature of the working help desk, the individual is expected to be onsite at least 2 days a week, and when needed.
• Industry certifications are a plus but not required.
• Hands-on experience with setting up and troubleshooting Windows.
Use your help desk service skills to make a difference We are looking for a Help Desk (customer service) team member to help ensure our mission, values, and culture are communicated and upheld both externally and internally. As the help desk support team member, you will be working with a close-knit infrastructure team working in two locations to provide the best service to the users. We will provide training and sharpen your skills to grow as an IT specialist.
Responsibilities\:
Essential functions of the position include\:
• Have fantastic customer service skills with all client interactions.
• Record all incidents in the service desk management platform.
• Maintain consistent communication with all parties.
• Track all time to tickets.
• Conduct remote troubleshooting.
• Guide users with simple step-by-step instructions.
• Ask targeted questions to diagnose problems.
• Escalate all incidents as necessary.
• Work on special projects as assigned.
• Ability to add \\ disable users to Active Directory
• Possess working knowledge of computer peripherals, like printers and scanners.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills
• Exceptional verbal and written communication skills are required.
• Tech-savvy with the ability to learn new software and systems as needed.
• Possess a customer-oriented attitude.
• Ability to work with little supervision (self-starter, self-motivated)
• This is a hybrid job, and due to the nature of the working help desk, the individual is expected to be onsite at least 2 days a week, and when needed.
• Industry certifications are a plus but not required.
• Hands-on experience with setting up and troubleshooting Windows.
Requirements\:
Under general supervision from senior technical staff and/or project manager, performs analytical, technical, and administrative work in the planning, design, and installation of new and existing computer systems. Works on moderately complex applications. Confers with technical staff members and/or end users to determine types of hardware and software required. Writes programs to fulfill requirements or selects appropriate commercial off-the-shelf (COTS) software and customizes it as necessary. Installs new hardware and maintains existing hardware. May train end users in use of hardware and software. May perform limited routine network administration functions.
Clearance Required\: Top Secret
Minimum Education\: Bachelor’s degree
Minimum Years of Experience\: 5
#javelin
*Requirements\:
Under general supervision from senior technical staff and/or project manager, performs analytical, technical, and administrative work in the planning, design, and installation of new and existing computer systems. Works on moderately complex applications. Confers with technical staff members and/or end users to determine types of hardware and software required. Writes programs to fulfill requirements or selects appropriate commercial off-the-shelf (COTS) software and customizes it as necessary. Installs new hardware and maintains existing hardware. May train end users in use of hardware and software. May perform limited routine network administration functions.
Clearance Required\: Top Secret
Minimum Education\: Bachelor’s degree
Minimum Years of Experience\: 5
#javelin
*Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.