Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job DescriptionTransform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Support Sr you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.
HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT.
Manages operations from hardware/software planning through implementationSupports network configuration and performance management activitiesEnsures the continued operation of the EVoIP and/or Microsoft Teams telephony and network componentsProvides legacy phone support for stand-alone phone systems Engineer/Design/Deploy and Support Future Unified Communication (UC) capabilities and enhancementsO&M support System Certificate renewalsPC/server rebuild, tech refresh (phone and phone system deployment).RELATED TECHNICAL SKILLS
Avaya SME- Communication Manager Avaya Aura Messaging, System Manager, Session manager, DHCP, Microsoft TAC, Power BI, TEAMS
WHAT YOU’LL NEED TO SUCCEED:
REQUIRED EDUCATION AND EXPERIENCE: Bachelor's-5 years; MA/MS Degree- 3 years
Associates and a minimum of 5 years’ experience.
Substitutions Allowed: No Degree- 9 years of related experience
CLEARANCE:
Top Secret (TS) level with the ability to obtain access to Sensitive Compartmented Information (TS/SCI)
LOCATION: Washington, DC
GDIT IS YOUR PLACE: