Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

 

Job summary

Under the direction of the Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Help on-board new hires and help with off-boarding employees. Have good computer skills, installing new application and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.     

This is a part-time position. 

What you will do

Help Desk: Provides customer service, delivery, ticket metrics, and inventory Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements Establish and maintain IT vendor relationships Work with Global Service Desk Manager to procure hardware Collaborate with other teams on projects Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable Work closely with Service Desk IT-PM to manage various team projects Help with onboarding / offboarding employees and imaging new laptops

 

What you will have

Practical hardware and software computer knowledge. Working towards a technical degree 1+ years of practical experience in the computer industry Organizational skills: managing multiple projects at a time Very good practical Jira experience Communication skills: able to effectively communicate, good vision able to work through challenging situations Very good organizational skills Self-motivated good vision looking forward

 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

 

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