Kforce has a client that is seeking a Service Desk Technician in Scottsdale, AZ. Summary: As a Service Desk Technician, you will be the first point of contact for all technology-related inquiries within our company. You'll be responsible for providing multi-level technical and customer service support to end-users and managing desktop-related applications, computers, accessories, and peripherals. Your role includes assisting with system builds, application deployment, and troubleshooting various desktop-related issues. You'll also manage endpoint deployment, network printers, desk phones, and basic network connectivity, ensuring our IT infrastructure runs smoothly. Key Responsibilities: * Service Desk Technician will serve as the primary point of contact for all technology-related needs, interfacing with customers via phone, chat, email, and other request mechanisms * Provide support for end-users, applications, computers, desk phones, printers, and network-related issues, following established processes and procedures * Install and configure workstations, laptops, printers, and other desktop-related equipment * Manage the tracking, intake, and disposal of IT assets * Regularly review Service Desk processes for efficiency optimization, maintaining up-to-date documentation and industry best practices * Monitor ticketing queues, routing and assigning incidents and requests as needed * As a Service Desk Technician, you will handle Identity and Access Management, including provisioning, maintenance, and disabling of user accounts * Implement and support endpoint deployment and management tools like SCCM and InTune