Service Desk Technician Role: Service Desk Technician Do you want your impact to be recognised? If you’re ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You’ll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you’ll be developing yourself in a global environment with an inspirational culture, with lots of opportunities. All the while building a successful career, with real purpose. As the Service Desk Technician your varied areas of involvement will include: + Delivering 1st line technical support for hardware and software through the EMEA service desk + Creating knowledge base articles designed for proactive end user support + Taking ownership and, where required, distribute generated IT ticket requests + Ensuring IT equipment and access is available for all new commercial employees + Contributing towards ongoing continuous improvement and process development initiatives + Participating in wider global development projects where appropriate + Adhering to predefined service-level-agreements including case resolution time What you’ll get + Salary in the region of £34,000 + Up to 10% annual bonus + BUPA healthcare + Private pension up to 10% company contribution + 25 days holiday plus bank holidays + Life assurance and Income protection + Employee Assistance Programme + Wellbeing resource hub What you’ll need + Proven experience with remote and on-site technical support – Essential + Demonstrable service desk and IT support ticket system knwoledge – Essential + Continuous improvement and best practice mindset – Essential + Excellent customer service and communication skills – Essential + Fluent written and spoken English - Essential + Prior use of ServiceNow would be advantageous Your work-life balance + Flexible hybrid working Milton Keynes. 3 days office & 2 days home + Travel to Oldham site once a month Our approach to diversity and inclusion At Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity, and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role Please contact Matthew Davitt if you have any questions about the role or wish to discuss opportunities at Mölnlycke further About Mölnlycke Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do. Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers Information at a Glance Apply now Req ID: 7646 Posting Start Date: 24/09/2024 Working Location: Hybrid Category: IT Function: Global Business Service Centre Job Posting Location: UK Global Office Com & SF