An employer is seeking a Service Desk Specialist to support their restaurant technical and personal operations. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the companys incident management system. The ideal candidate will have exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. After their three-week training period, they will be responsible for understanding the companys propriety software and resolving or escalating tickets to proper channels. The candidate will be expected to provide an excellent customer-facing attitude for all issues within related food industry. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.

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