Title: Service Desk Technician Location: Cherry Hill, NJ Job Type: 3-6 Months Contract to Hire Responsibilities: The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients. + Windows Server Management + Network Management + Customer Support o Administration of Windows servers in SMB environments o Batch and PowerShell scripting o Server deployments and migrations o Group Policy creation and maintenance o Make recommendations for hardware and software upgrades o Configuration and deployment of SMB class routers, switches, and access points o Configuration and troubleshooting of site-to-site VPN connections o Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems o Make recommendations for hardware and software upgrades o Provide remote support for desktops, laptops, printers, servers and other computer related devices o Provide on-site support at client locations o Troubleshoot hardware and software problems in Windows and Mac environments o Participate on an on-call schedule o Perform other duties and responsibilities as assigned by the MSP Manager Required Skills: + Must exhibit a clear, friendly, professional phone manner. + Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users. + Able to handle multiple projects and assignments with attention to detail. + Microsoft Windows Operating Systems (Desktop and Server) + VMWare and Hyper-V installation, configuration, and management + Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet). + Basic Batch and PowerShell scripting + Microsoft Office 365 management + Must have transportation + Must be able to physically lift and move computer equipment