Job Family:

Digital Consulting

Travel Required:

None

Clearance Required:

None

What You Will Do:

Guidehouse is seeking an entry level help desk technician to support our clients. The successful candidate will have a degree, strong curiosity and willingness to:

Respond promptly to end-user inquiries, providing basic troubleshooting for common technical issues.Offer clear instructions and guidance to resolve user problems and improve their understanding of available IT tools.Accurately log, track, and update support tickets, ensuring all issues are well-documented.Escalate more complex or unresolved issues to senior technicians or appropriate departments as instructed.Work closely with senior technicians and team members to gain exposure to new technologies and support procedures.Attend training sessions and seek feedback to continually develop technical and customer service skills.Follow established service desk processes and best practices to ensure consistent, high-quality support.Participate in team meetings and contribute ideas for improving efficiency and user satisfaction.Maintain clear, concise records of all interactions, including troubleshooting steps and outcomes.Assist in creating and updating basic help guides and internal knowledge base articles.

What You Will Need:

Bachelor's degree from an accredited university.Basic troubleshooting and problem-solving skills.Strong communication and customer service abilities.Willingness to learn and adapt to new technologies.Attention to detail and ability to follow procedures.Team-oriented mindset with a focus on collaboration and continuous improvement.This is a hybrid role which requires you to be within a commutable distance and have the ability to work out of Arlington, VA or at a client site in the DC Metro a minimum of 2 (two) times per week.

What Would Be Nice To Have:

Degree in Information Technology, Computer Science, or a STEM related field.Certs: CompTIA A+, ITIL Foundation

#LI-AS1

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.