**ManTech** is seeking a motivated, career and customer-oriented **Service Desk Technician** to join our team in **Doral, FL** . **Responsibilities include but are not limited to:** + Recommend and acquire equipment replacements and upgrades, draft and maintain LAN/WAN documentation and processes, and engineer and integrate new technologies into existing data center environments. + Resolving customer IT support requests + Conducts site surveys, analyzes the collected data, and performs necessary calculations to make technical recommendations. + Changing configurations, settings and permissions to fix computer issues + Installing new software and hardware drivers and updating existing ones as needed + Logging all service requests and updating tickets as needed + Systems Administrator providing Tier 1-3 responsibilities supporting in-country technical support to customers. + Gathering and analyzing data to diagnose problems with computer systems + Answering customer questions regarding computer systems and provide desk-side assistance to resolve customer incidents. + Resolve systems account and access management issues. + Tailor directory service entries, organizational mailboxes, and distribution lists to meet customer requirements. + Load approved add-on applications to the workstation baselines. + Support equipment install, move, add, change requests. **Minimum Qualifications:** + Bachelors degree in Information Technology, or related technical field. + Masters degree is equivalent to 2 years of experience. + PhD degree is equivalent to 4 years of experience. + A minimum of 4+ years of relevant experience. **Desired Qualifications:** + Experience supporting DoD programs. + Experience in IT service management and ITIL processes. + Knowledge of ITSM tools such as ServiceNow and Jira. + ITIL certification + Cisco Certified Network Associate (CCNA) + Microsoft Certifications **Clearance Requirements:** + Must have a current/active Secretclearance. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.