i3 is seeking an IT Service Desk Technician to join our growing team! The best candidates for this position have a professional and courteous demeanor and enjoy using their technical and customer service skills to remove the hassle from any technical problem.
The IT Service Desk Technician will provide technical desktop assistance and customer service to a large user base and serve as the first contact for customers who need assistance with various technical issues.
This position is located at the i3 Corporate Office in Huntsville, AL.
Responsibilities Serve as the first contact with customers who need technical assistance.Troubleshoot, diagnose, and resolve technical hardware and/or software issues.Provide direct customer service and technical support to local and remote users as required via phone, e-mail, online systems, and in person.Provide professional assistance to customers, answering inquiries, locating information, and analyzing technical requirements at a moment’s notice, sometimes in stressful situations. Follow-up with users until the issue is resolved.Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network.Determine and provide best solutions to issues based on details provided by customers; keeping in mind industry best practices and required security standards.Provide accurate information on IT products or services.Appropriately record events, problems, and their resolution.Document procedures; Identify and suggest possible improvements on existing procedures.Utilize tools such as Active Directory, Remote Desktop, etc.Operate audio/visual equipment and solutions such as Microsoft Teams RoomsMaintain and improve skills necessary to perform job functions.Maintain an awareness of trends within the technology industry, researching and testing to determine how they could benefit i3.Perform other duties as assigned. Qualifications Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field. Additional experience may substitute for degree.0-3 years of relevant IT Service Desk experienceExpert level knowledge of Microsoft desktop operating systems and applicationsWorking knowledge of networking fundamentalsWorking knowledge of Azure ADWorking knowledge of macOS and LinuxWorking knowledge of mobile devices to include management of such devicesWorking knowledge of desktop and laptop hardwareWorking knowledge of Service Desk softwareWorking knowledge of automation toolsRemote Desktop Troubleshooting ExperienceMust obtain a CompTIA Security+ CE within six months of hireNet+, A+, ITIL or other related certifications preferredU.S Citizenship is requiredMust be eligible to obtain and maintain a DoD Secret Security Clearance.=This is an onsite position located in Huntsville, ALIndividual must be able to work in an after-hours on-call rotation.Grooming and dress must be appropriate for the position.A professional and courteous demeanor is required in all circumstances.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required. About i3i3 is a technically diverse, 100% team member owned business, headquartered in Huntsville, Alabama specializing in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services, Missile Defense Agency, National Aeronautics and Space Administration, and a variety of other Government organizations and private industry customers.
Perks of being a team member owner include:
Long-term financial securityHigher job satisfactionGreater job securityPersonal and professional growthGreat company culture
Other outstanding benefits:
Excellent insurance coverage401(k) matchGenerous PTOHealth and wellness incentivesTuition and certification reimbursementCountless opportunities to give back to the community through i3 Cares
We work hard. We compete hard. We play hard. Apply now to join us!
i3 is an AAP/EEO/VEVRRA equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, genetics, age, sex, sexual orientation, gender, gender identity, marital status, national origin, disability, veteran status, or any other characteristic protected by law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the i3 Career page as a result of your disability.
You can request reasonable accommodations by calling (256) 513-5179 or by sending an email to hr@i3-corps.com. Thanks for your interest in i3. i3 is a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited. All candidates who receive conditional offers of employment are subject to drug testing.
As a government contractor, i3, its current team members, and all prospective team members are required to adhere to the COVID-19 Workplace Safety Guidance and all associated Federal Acquisition Regulation(s). There may be additional customer site vaccination requirements based on work location, facility, and travel. Join our Talent Community!
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